All orders are dispatched within three business days of purchase from our warehouse in Bali, Indonesia.
Once your parcel has shipped, you will be sent email confirmation with tracking information. Purchases made on weekends and public holidays will be processed the following business day.
Indonesia Shipping Rates
Shipping within Indonesia is free.
International Shipping Rates
Shipping is free for orders over RP 1,400,000.
We ship to the following countries:
AUSTRALIA: RP 200,000
NEW ZEALAND: RP 200,000
SINGAPORE: RP 200,000
HONG KONG: RP 200,000
UNITED STATES: RP 400,000
CANADA: RP 400,000
International deliveries are sent with a courier – these do not accept P.O. Boxes. Please ensure that someone is available at your delivery address as a signature will be requested upon delivery. If an authorised person is not able to sign for your delivery, the driver will leave a card, and the delivery will be returned to the nearest collection centre for you to collect.
Please note that once your order is on its way, we are unable to change the shipping address. If orders are returned because of an invalid address may be reshipped at your expense. After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages. Any additional shipping costs are non-refundable
Import Duties & Taxes
We currently ship all items delivery duty unpaid (DDU). All international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities.
Duties and taxes are the responsibility of the customer and we recommend you please check your local customs website for estimated costs. FaceDay reserves the right to deduct any return costs incurred from the total return amount for orders that are refused at customs should duties and taxes be unpaid.
For all online customer service and product enquiries, please email email@example.com. Unfortunately, we are not able to change or cancel an order once placed. Please make sure you choose your items carefully and add the correct shipping before placing your order. If you have any urgent changes please contact our customer service on firstname.lastname@example.org. We pack and ship orders daily so cannot guarantee your requests can be made.
If a sold-out item is purchased, you will be notified by email as soon as possible and offered a suitable replacement, a credit note or a full refund.
Our products are not returnable, if you have received a faulty item please email us a photo or video to email@example.com, so that we can assess the fault. If deemed faulty, we will replace the faulty item if stock is available, provide a credit note or refund.
Please note that original shipping charges are non-refundable.
If you have any questions regarding an order or want to check whether your order qualifies for a refund/replacement please email firstname.lastname@example.org